Hello fellow Poshers! I have an interesting topic I would like to get into today. Posh cases are always a hot topic, but from the seller side a lot of times they are a way of life. We often feel unfairly treated and wonder if there’s anything we can do to possibly win a case. There is and I would like to discuss that in this post. Hold on to your hats we are going all in!
So this is how it all started: I sold an item to a buyer with a reasonable offer. No questions were asked from the buyer. I naturally assume all is well and happily send off the package. 3 days later, I get that dreaded email stating that a case has been opened and I’m like uuuuuuuggggghhhhh now what. I log onto the Posh app and check out what’s going on.
According to the buyer, the item listed wasn’t it’s true size and I should have said that it was smaller than the stated tag size in the comments. Now, for the most part, I’m the person that models clothing so I can normally tell if an item is fitting true to size or smaller/larger. But since I’m 7.5 months pregnant there’s no way for me to tell if something doesn’t fit correctly because nothing fits me right now 😆.
I could completely understand the buyers point of view because I would want to be told that information as well. The other thing was since I knew I couldn’t fit model the item, I made sure to put detailed flat lay measurements included in the description for that very reason.
I quickly gave a simple response stating I wasn’t intending to be malicious in my stating the tag size and for further help to potential buyers I listed the measurements. I took screen shots of both the tag and description on the original listing, posted them in the review case and waited….
I’ve NEVER won a case as a seller before. Mostly after reviewing my own actions I can come to terms with why things ended up going the way they did. On this case though, there was simply nothing else I could think of that I could have done differently to help swing in my favor. If I lost this case, I would have truly been knocked down because not only did I try my best, I would have failed while trying my best.
Thankfully that did not happen. Posh requested more pictures from the buyer and nothing ever came through to dispute my point. I protected myself and won the case! There’s still lessons to be learned though. It’s not so much a win for me as it is an opportunity to gain some good ole retail wisdom. I’d like to share that below:
1. If you can’t model the clothing you’re selling, provide as much information as possible about measurements. Measurements are time consuming, annoying, and really stretch us as sellers. But I challenge the annoyance that comes with that because at the end of the day, I want my buyer to make an informed decision. I would rather them be happily wearing their purchase, than make a dollar or two here or there.
2. Keep a level head about it all. Even though the case could have gone either way, I did some googling into forums and happened across a similar instance where the buyer felt wronged by a seller for not receiving enough information about an item they purchased. The buyers justification seemed pretty valid…”If the seller knows something about their inventory, they should speak up.” Which I absolutely agree with. This is why I will continue to provide measurements, answer questions, and model my clothing when able. It helps people. And I think it makes me a well rounded seller.
3. If possible, see if the buyer is willing to receive help from you within Posh guidelines. Never miss an opportunity to help a person out. It might surprise even them. After the whole case panned out, I wanted to help the buyer by offering to allow her to screen shot my selling photos to sell the item and offered tips on how to recoup her money. Even though I wasn’t going to accept a return at this point, I realized I still wanted her to be a happy customer and know that it didn’t have to result in a total loss for her.
Unfortunately, this was one point that I didn’t see coming. Before I could even offer the extra help, the buyer had already helped themselves to my photos without my permission. I don’t care about people reselling something that I sold them, that is out of my hands, but this put me at odds because I did not think that was right. But even so, it was an opportunity to do the platinum rule thing. So after seeking advise from my husband, I simply sent her a note stating that I planned to see if she wanted to use the photos, but I didn’t think it was ok that she jumped the gun.
After one more communication regarding the use of my photos and no response, I went ahead and requested for the buyer to please take only my photos down that I owned. Still after further ignoring I had to request Poshmark please ask her to remove them.
4. Be willing to put yourself in a buyers shoes and see it from their side. I think this takes loads of patience and practice but it is a good thing to try. One time I purchased a dress from a seller and felt completely wronged by them because they failed to mention condition accurately (this was before zoom feature was available). Posh granted me the return, but I’m sure the seller felt justified just as much as I did. Thinking with a buyer mind can help soften the blow and make cases cordial, not cat fights.
5. Take your win with a grain of salt. I won the battle, not necessarily the war. I’ve got a 1-2 win/loss record. The bigger picture is how I treat people regardless of a win or a loss. That’s the point for me. I could win all the cases, but if my mind isn’t in check about how I win, I will not grow as a seller and that’s no good.
I hope this information has proven useful and thought provoking. Cases are never easy. This won’t be my last one, but whenever the next one comes, you’ll get to see how I’m handling it.
Til next time, happy Poshing 😊